The first person from the building that Natalie meets is actually Campbell’s character, Mark.
He’s the super at the Steeltown Lofts and does repairs when needed.
However, Mark has a strict rule to stay out of the personal business of his residents.

Natalie and Mark’s differing outlooks make them a prime example of the classic opposites attract romance.
Likewise, the performers' senses of humor complement each other, and they share great chemistry onscreen.
Additionally, almost every secondary character from the Steeltown Lofts has a nemesis.

But it wouldn’t be a Hallmark movie without easy conflict-resolution.
Natalie’s go-getter, eager-to-help attitude is perfect for the volunteering subplot and it crucially never feels forced either.
Viewers may even tear up as Natalie bonds with and learns more about her fellow volunteers.